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commitment
to reliable natural gas service
In
the months ahead, Pacific Gas and Electric Company will
replace the gas lines in several neighborhoods throughout
its service area. In San Francisco, alone, the program
will replace approximately 270 miles of pipeline by the
end of 2009.
This
will include the pipe in the street and the pipe that
runs from the street to various buildings and homes. It
may also require the relocation of gas meters. We know
this process is inconvenient, but we are asking for your
cooperation and understanding.
This
work is part of our extensive Gas Pipeline Replacement
Program to improve gas service to our customers. We are
replacing them with modern new piping that is more
resistant to corrosion and earth movement. Our goal is to
have a more reliable system with less maintenance and
lower energy costs. The relocation of some gas meters may
be required under current California Public Utilities
Commission (CPUC) requirements and or local codes and
ordinances, and is based on today's safety
considerations.
This
project allows Pacific Gas and Electric Company to meet a
commitment to our customers to provide safe, reliable
service. The Gas Pipeline Replacement Program (GPRP) is
by agreement between our company and the CPUC. The pipe
replacement priorities are based on age and pipe leakage
history, so the highest priority pipe will be replaced
first.
project
phases
The
following are the phases of the project that you can
expect to experience.
phase
1
A
Pacific Gas and Electric Company representative will
visit you prior to construction. They will discuss the
project, review the meter location options and answer
your questions. The Pacific Gas and Electric Company
representative will require anagreement with the property
owner before the work can proceed. We are aware of the
impact this project will have on your property so we will
work to restore it to your satisfaction.
phase
2
Once
the job is drawn out and the boundaries determined,
construction begins. Construction for pipeline projects
may take several months to complete. Traffic, street
size, weather and soil type are significant factors in
determining the time it takes to complete the job. Heavy
equipment is necessary to facilitate this work. Noise is
a common concern. We will use different equipment and
construction techniques, depending on the location of the
other underground facilities and soil conditions. It will
be necessary to impose temporary parking restrictions in
the construction areas. "No Parking" signs will be posted
in the affected areas at least 72 hours in advance. This
allows the project to flow at a productive rate and
construction can be completed in a shorter time frame.
This minimizes the inconveniences to your neighborhood.
Our construction crew leaders will work with businesses
to learn the impact of traffic concerns. Steel plates are
used to temporarily cover excavation and trenches.
Construction materials like soil, asphalt and pipe may be
left on certain streets to eliminate delivery by extra
equipment. We will secure our jobsites every night to
restore as much "normalcy" as possible. Once our main
pipelines are installed and tested, we begin to prepare
for the service lines. These are the underground pipes
that run from the street to your gas meter location. When
we schedule your service line replacement, we will make
every effort to contact you three to five days prior to
the work. An adult representative needs to be present at
this time to give us access to the meter location and to
relight the pilot lights on any gas appliances once the
gas is restored. Usually the "relighting" is done between
2:30 p.m. and 5 p.m.
phase
3
Once
your gas is restored and our initial work is complete,
construction moves ahead to the next street. We repeat
the process until all the services are replaced. The
streets under repair are left covered with "temporary"
asphalt during our initial phase of construction. Once we
advance to the next area our paving contractor
permanently paves and restores the street and sidewalks
to their pre-existing conditions. If any paving is needed
inside your property, the paving contractor will make
arrangements with you for access. We know the pipeline
replacement program will be disruptive to your
neighborhood. We appreciate your patience and cooperation
and want you to be satisfied with our work. We will make
every effort to minimize your inconvenience and to ensure
that we continue to provide the safe, reliable service
you've come to expect from Pacific Gas and Electric
Company.
current
projects
Current
San Francisco County projects in various stages of
planning and construction.
contact
pg&e
We
want you to be fully informed throughout our work. If you
have any questions, please call our Customer Assistance
Coordinator at (415) 824-7367
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